Information We Collect
We may collect the following types of information:
- Personal details such as name, email address, phone number, and company details
- Technical data such as IP address, browser type, device information, and website usage
- Information you provide when contacting us, subscribing to newsletters, or completing forms
- Marketing and analytics data collected via cookies and similar technologies
We do not knowingly collect sensitive personal data.
Cookies and Analytics
Our websites use cookies and similar technologies for essential functionality, analytics, and marketing. You can manage cookie preferences through your browser or cookie settings tool.
Data Security
We use appropriate technical and organisational measures to safeguard your information. However, transmission of data over the internet is not completely secure and is done at your own risk.
Your Rights
Some of our service providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place.
Children’s Privacy
Our services are not intended for children, and we do not knowingly collect data from individuals under 18.
How We Collect and Use Your Information
We collect personal information in a few different ways. This includes information you voluntarily provide to us, such as when you contact us, complete online forms, subscribe to newsletters, or request further details about our services. We also collect information automatically when you use our website through cookies and similar technologies. In some cases, we may receive information from trusted third-party platforms.
How We Use Your Information
We use your information to manage our business operations, respond to enquiries, deliver services, improve our website and offerings, meet contractual and legal obligations, and communicate with you about our products and services. We may also analyse website usage to enhance user experience and support marketing activities.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, regulatory, or contractual requirements.
Cookies and Similar Technologies
Our website uses cookies and similar tools to ensure proper functionality, analyse performance, and support marketing activities. You can manage or disable non-essential cookies through your browser or cookie settings.
Automated Processing
We may use automated tools, such as analytics and advertising technologies, to understand user behaviour and display relevant content or advertisements.
Sensitive Personal Data
We do not intentionally collect sensitive personal information. Please do not provide such information to us.
Website Server Logs and Technical Data
Our website is hosted by a third-party service provider, Cultrix Ltd, with servers located in the United Kingdom. When you visit our website, certain technical information is automatically recorded by the hosting server. This may include your IP address, the pages you access, the date and time of your visit, the website or link that referred you to us, and details about your browser and operating system.
Website Analytics and Improvements
Aggregated server log data may also be used to understand how visitors use our website. This includes reviewing general trends such as visitor numbers, visit duration, device types, browser versions, and geographical regions. These insights help us improve website performance, content structure, and overall user experience.
The legal basis for this processing is our legitimate interest in enhancing the quality and functionality of our website.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate effectively and to better understand user behaviour. These may include essential, functional, analytical, and marketing cookies, as well as web beacons or tracking codes. Cookies help us recognise returning visitors, measure website performance, and deliver relevant content.
You can manage or disable non-essential cookies through your browser settings or our cookie management tool. Please note that restricting cookies may affect certain website features. More detailed information is available in our Cookies Policy.
How We Use Your Information
We use your information to:
- Respond to enquiries and provide services
- Manage our business operations and contracts
- Improve our websites and user experience
- Send newsletters or marketing communications (where consent is given)
- Comply with legal and regulatory obligations
We do not sell your personal data.
Sharing Your Information
We may share your data with trusted third-party service providers (such as hosting, email, analytics, or payment providers) only where necessary to operate our services or comply with the law.
Data Retention
We retain personal information only for as long as necessary for business, legal, or contractual purposes.
International Transfers
You have the right to:
- Access, correct, or delete your personal data
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with a data protection authority
Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Information We Collect
The information we collect may include your name, contact details, company or business name (if applicable), VAT number (if applicable), IP address, device and browser information, and details about how you interact with our website. This can include pages visited, time spent on the site, clicks, and general location data based on IP address. We may also receive limited data from advertising and social media platforms for analytics and marketing purposes.
Sharing of Information
Your information is shared only where necessary, such as with trusted service providers who help us operate our business, deliver services, or manage communications. We may also disclose information where required by law or to protect our legal rights. We do not sell your personal information to third parties.
Data Security
We take reasonable technical and organisational measures to protect your information, including secure servers, encryption, and controlled access. However, no method of online transmission is completely secure, and any information shared with us online is done at your own risk.
International Data Transfers
In some cases, your information may be transferred outside the European Economic Area, including to countries such as the United States. Where this occurs, we ensure appropriate safeguards are in place to protect your data.
Your Rights
You have rights in relation to your personal information, including the right to access, correct, delete, restrict processing, object to certain uses, request data portability, withdraw consent, and lodge a complaint with a supervisory authority.
Contact Details
The data controller for this website is AMZ Support team, You can contact us at
info@amzsupport.co.uk if you have any questions about this policy.
Use of Server Log Data for Security
We do not routinely access or review server log data. These logs are collected and maintained by our hosting provider to protect the website and its infrastructure. They are used to help detect and prevent security threats such as unauthorised access, malicious activity, or system attacks. The data is not used to personally identify visitors unless there is a legitimate need to investigate suspected unlawful or harmful activity.
The processing of this information is carried out to meet legal security obligations and to support the legitimate interests of maintaining a safe, secure, and reliable website environment.
Information Collected When You Contact Us
Email Communications
If you contact us via email, we collect the information you choose to share, such as your email address, name, phone number, and any other details included in your message or email signature. This information is used to respond to enquiries, maintain communication records, and, where applicable, take steps to provide services or enter into a contract.
Emails are securely stored using trusted third-party email service providers, including hostinger and Microsoft. All email data is stored within the European Economic Area, primarily on servers located in the UK.
