1. Overview
This Refund Policy explains how refunds are handled for services provided by AMZ Support, a UK-based independent consultancy and advisory service.
By purchasing our services, you agree to the terms outlined below.
3. Subscription Services
Where services are provided on a subscription or recurring basis:
- Subscriptions renew automatically unless cancelled.
- Cancellation requires notice in accordance with the agreed service terms.
- Refunds are not issued for partial months or unused time within a billing cycle.
- Access to services will continue until the end of the paid billing period.
5. Payments Made in Error
If a payment has been made in error, please contact us immediately at:
Verified billing errors will be refunded promptly.
7. Service Dissatisfaction
If you are dissatisfied with any aspect of our service, please contact us promptly. We aim to resolve concerns quickly and fairly.
Refunds in such cases are not guaranteed and will be assessed on a case-by-case basis.
9. Processing of Refunds
Approved refunds will be processed through the original payment method. Processing times may vary depending on the payment provider.
Payments are processed securely through trusted third-party providers.
Contact Information
2. Consultancy and Service-Based Work
AMZ Support provides consultancy, advisory, and support services. Due to the nature of digital and consultancy-based services:
- Once consultancy time has been delivered, it is non-refundable.
- Where services have commenced, refunds will not be issued for time already used.
- If a service has been fully delivered, no refund will be provided.
4. Consumer Cancellation Rights
If you are a consumer purchasing remotely, you may have a statutory right to cancel within 14 days under UK consumer protection law.
However, this right does not apply where:
- Services have been fully delivered.
- You have expressly requested the service to begin during the cancellation period and delivery has commenced.
- Digital content has already been accessed.
If eligible, refunds will be processed within 14 days of approval using the original payment method.
6. Declined Orders
If an order is declined or cannot be fulfilled, any payments received will be refunded in full.
8. Chargebacks and Disputes
Initiating a chargeback without first contacting us to resolve the issue may result in suspension of services. We encourage clients to contact us directly to reach a resolution.
10. Changes to This Policy
We may update this Refund Policy from time to time to reflect legal, regulatory, or operational changes. The latest version will always be available on our website.
